RETURN & REFUND POLICY

KAZI COLLECTION — RETURN & REFUND POLICY

At Kazi Collection, we want you to be happy with the pieces you purchase from us. We also recognise and respect your rights as a consumer under applicable South African law.

This policy applies to purchases made through thekazicollection.com.

1. PRE-ORDERS

Certain Kazi Collection products are offered as pre-orders.

The Faithful Collection are currently a pre-order products.

Orders placed during the pre-order period are expected to begin shipping from 30 October 2026.

The date above is the date on which shipping is scheduled to begin. It is not a guaranteed delivery date.

By placing a pre-order, you acknowledge that the product is being purchased before the general shipping date.

If there is a significant change to the expected shipping date, we will communicate this to affected customers.

2. CANCELLING A PRE-ORDER BEFORE SHIPMENT

If you wish to cancel your pre-order before it has shipped, please contact us as soon as possible at:

thekazicollection@gmail.com

We will review cancellation requests in accordance with applicable consumer law and the status of the order.

Where a refund is due, the refund will be made to the original payment method where reasonably possible.

3. RETURNS AFTER DELIVERY

Nothing in this policy limits any rights you may have under applicable South African consumer-protection law.

For qualifying electronic transactions, consumers may have a statutory cooling-off right under the Electronic Communications and Transactions Act.

Where that right applies, a consumer may cancel the transaction within the applicable statutory period and return the goods in accordance with the law.

4. DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged, defective, or does not correspond with the product you ordered, please contact us as soon as reasonably possible.

Please email:

thekazicollection@gmail.com

with:

• Your order number
• Your name
• A description of the problem
• Clear photographs of the product and packaging

We will assess the issue and, where applicable, arrange a repair, replacement or refund in accordance with your rights under South African consumer law.

South Africa's Consumer Protection Act provides an implied warranty of quality and, in qualifying circumstances, allows a consumer to return defective goods within six months of delivery for a repair, replacement or refund.

5. CHANGE OF MIND

If you simply change your mind about your purchase, your rights will depend on the applicable consumer-protection provisions, including any statutory cooling-off rights applicable to your online purchase.

Where a return is not required to be accepted under applicable law, Kazi Collection may decline a discretionary return.

6. REFUNDS

Once a refund has been approved, we will process it to the original payment method where reasonably possible.

The time it takes for the funds to appear in your account may depend on your bank or payment provider.

Where South African law prescribes a particular refund period, that period will apply.

7. RETURN SHIPPING

Where a return is required because the product is defective, damaged, incorrect, or otherwise covered by a statutory consumer right, Kazi Collection will handle return costs in accordance with applicable law.

Where a consumer is exercising a statutory cooling-off right under the ECTA, the direct cost of returning the goods may be payable by the consumer as provided by that Act.

8. CONTACT US

For any return or refund enquiry:

Kazi Collection
Email: thekazicollection@gmail.com

Please include your order number so that we can assist you as quickly as possible.

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